Shipping policy
Shipping Policy – YAVALABSES
Thank you for shopping at YAVALABSES.
We work hard to make sure your order arrives quickly, safely and in perfect condition.
1. Order Processing
We process orders Monday to Friday, except on weekends and public holidays.
Orders placed after 1:00 p.m. (Spain time) are processed on the next business day.
We will email you a confirmation once your order has shipped.
2. Shipping Zones
We currently ship to all of mainland Spain, the Balearic Islands and the Canary Islands.
We also ship to all European Union countries.
Deliveries to remote areas may take longer.
3. Delivery Times
Estimated delivery times:
- Mainland Spain: 1–3 business days
- Balearic Islands: 3–5 business days
- Canary Islands: 5–7 business days
- European Union: 5–10 business days
Deliveries may be delayed during busy periods or public holidays, or for logistical reasons.
4. Shipping Costs
Shipping costs are calculated automatically at checkout, based on the delivery address and the weight of your order.
You will see the final shipping cost before you confirm your order.
5. Order Tracking
Once your order has shipped, we will email you a tracking number and a link where you can check the status of your shipment.
6. Delivery Issues
If your order does not arrive within the estimated time, please email us at support@yavalabs.es with your order number.
We will help you locate the shipment and keep you updated.
7. Damaged or Lost Parcels
If your order arrives damaged or shows signs of tampering, please:
- Take clear photos of the parcel and the product.
- Email us at support@yavalabs.es within 48 hours of delivery.
We will look into the case and, where appropriate, send a replacement or issue a refund.
8. Incorrect Address
Please make sure all your shipping details are correct when you place your order.
YAVALABSES is not responsible for orders sent to an incorrect address provided by the customer.
9. Contact
For any questions about shipping or delivery, please contact our customer service team:
📧 info@yavalabs.es
