Help centre

Frequently asked questions

Everything about ordering, delivery, payments, returns and our products. Can't find your answer? Email us at info@yavalabs.es.

Orders & delivery

Where do you deliver?

We deliver throughout Spain, including the Balearic Islands, the Canary Islands, Ceuta and Melilla, and to every country in the European Union.

Spain: free on orders of €50 or more, otherwise €4.95.
European Union: free on orders of €80 or more, otherwise €8.95.

The exact shipping cost is shown at checkout before you pay. For the Canary Islands, Ceuta and Melilla, local import taxes (IGIC) may apply.

We process orders Monday to Friday, except public holidays. Orders placed after 1:00 PM (Spain time) are processed the next business day.

Delivery usually takes 1–3 business days within Spain and 5–10 business days to other EU countries. Deliveries to the islands and remote areas can take a little longer.

As soon as your order ships, you'll receive an email with your tracking number and a link to follow your parcel.

We ship with trusted carriers such as DHL Express and Correos Express.

Payments

You can pay securely by credit or debit card. Any other available payment options are shown at checkout.

Yes. All prices are in euros (€) and include the applicable VAT.

Returns & refunds

Yes. You have 14 calendar days from receiving your order to request a return. For health and hygiene reasons, products must be unopened, with the original seal intact and in their original packaging. Products bought on sale or through promotions cannot be returned.

To start a return, email info@yavalabs.es with your order number and the reason.

Return shipping is paid by the customer, unless the product arrived damaged or incorrect. In that case, we cover it.

Once we receive and inspect the returned product, we refund you to the original payment method within 5–10 business days. Shipping costs are not refundable.

Contact us within 48 hours of delivery with clear photos of the parcel and the product. We'll send you a replacement or give you a full refund at no extra cost.

Products

Yava Labs products are made in Spain, in certified facilities that follow the highest European quality standards. Every batch goes through strict quality controls.

Elite Whey is the everyday choice to support your protein intake (protein contributes to a growth in muscle mass); Pure Iso Whey is a whey isolate with just 0.81 g carbs per scoop; Beef Protein is made from beef protein instead of milk; Casein is a milk protein that is popular as a shake before bed.

Still have a question?

Email us at info@yavalabs.es or call +34 624 619 292, Monday to Friday, 9:00–18:00 (Spain time).